ECOSTICK LEGAL POLICIES

TERMS OF SERVICE

Last Updated: January 22, 2026

Welcome to Ecostick. By accessing or using our website and purchasing our eco-friendly refillable deodorants, you agree to be bound by these Terms of Service.

1. Acceptance of Terms

By placing an order with Ecostick, you confirm that you are at least 18 years of age and have the legal capacity to enter into this binding agreement. If you do not agree to these terms, please do not use our services.

2. Products and Services

Ecostick specializes in eco-friendly, refillable deodorant products. All product descriptions, images, and specifications are provided for informational purposes and we strive for accuracy. However, we do not warrant that product descriptions or other content is error-free, complete, or current.

3. Pricing and Payment

All prices are listed in USD and are subject to change without notice. We accept payment through our approved payment processors. You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store.

4. Order Acceptance

We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

5. Shipping and Delivery

We ship to addresses provided by customers. Shipping times are estimates only and may vary. Risk of loss and title for products purchased pass to you upon delivery to the carrier. We are not responsible for delays caused by shipping carriers.

6. Product Use

Our deodorants are formulated for external use only. While we use natural, eco-friendly ingredients, individual reactions may vary. Discontinue use if irritation occurs. Our products are not intended to diagnose, treat, cure, or prevent any disease.

7. Intellectual Property

All content on the Ecostick website, including text, graphics, logos, images, and product designs, is the property of Ecostick and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Limitation of Liability

Ecostick shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our products or services. Our total liability shall not exceed the amount you paid for the product in question.

9. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of The United States of America without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of modified terms.

11. Contact Information

For questions about these Terms of Service, please contact us at [ecostickhelp@gmail.com].


PRIVACY POLICY

Last Updated: January 22, 2026

At Ecostick, we are committed to protecting your privacy and handling your personal information with care and respect, just as we care for our planet.

1. Information We Collect

Information You Provide:

  • Name, email address, shipping and billing addresses

  • Phone number

  • Payment information (processed securely through our payment providers)

  • Account credentials if you create an account

  • Communication preferences and feedback

Information Collected Automatically:

  • IP address, browser type, and device information

  • Cookies and similar tracking technologies

  • Pages viewed, links clicked, and navigation patterns

  • Referring website addresses

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Communicate with you about your purchases, shipping updates, and customer service inquiries

  • Send marketing communications (with your consent)

  • Improve our website, products, and customer experience

  • Prevent fraud and enhance security

  • Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

  • Service providers who assist with payment processing, shipping, and website hosting

  • Marketing platforms (only with your consent)

  • Law enforcement or regulatory authorities when required by law

  • Business successors in the event of a merger or acquisition

All third-party service providers are contractually obligated to protect your information.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings, though this may limit certain website functionality.

5. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for data transmission and secure servers for data storage. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Opt-out of marketing communications

  • Object to processing of your information

  • Request data portability

To exercise these rights, contact us at ecostickhelp@gmail.com

7. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

8. International Data Transfers

If you are located outside the United, please note that your information may be transferred to and processed in [Your Country]. By using our services, you consent to this transfer.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

10. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date.


REFUND AND RETURN POLICY

Last Updated: January 22, 2026

At Ecostick, your satisfaction is our priority. We stand behind the quality of our eco-friendly refillable deodorants and want you to love your purchase.

1. Our Satisfaction Guarantee

We offer a 30-day satisfaction guarantee from the date of delivery. If you're not completely satisfied with your Ecostick product, we'll make it right.

2. Eligible Returns

You may return products for a refund or exchange if:

  • The product is unused or gently used (we understand you need to try it!)

  • The return is initiated within 30 days of delivery

  • The product is in its original packaging when possible

  • You provide proof of purchase

3. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

  • Refill cartridges that have been opened and used extensively

  • Products that show signs of misuse or damage

  • Sale or clearance items marked as final sale

  • Gift cards

4. How to Initiate a Return

To start a return:

  1. Contact our customer service team at ecostickhelp@gmail.com within 30 days of delivery

  2. Provide your order number and reason for return

  3. We'll send you return instructions and a return authorization number

  4. Package the item securely and ship it to the address provided

Please do not send products back without contacting us first.

5. Return Shipping

  • If the return is due to our error (wrong item, defective product), we'll provide a prepaid return label

  • For standard returns based on preference, customers are responsible for return shipping costs

  • We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit

6. Refund Processing

Once we receive and inspect your return:

  • Approved refunds will be processed within 5-7 business days

  • Refunds will be issued to the original payment method

  • Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution

  • Original shipping charges are non-refundable unless the return is due to our error

7. Exchanges

We're happy to exchange products for a different scent or variant. Follow the return process above and specify your exchange preference. We'll ship your exchange item once we receive your return.

8. Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us immediately at ecostickhelp@gmail.com

  • Include photos of the damage if possible

  • We'll send a replacement or issue a full refund, including shipping costs

  • You may be asked to dispose of the defective item rather than return it

9. Missing or Lost Shipments

If your order doesn't arrive:

  • Contact us within 30 days of the expected delivery date

  • We'll work with the shipping carrier to locate your package

  • If the package cannot be located, we'll send a replacement or issue a refund

10. Subscription Orders

For subscription orders:

  • You may cancel at any time before your next shipment

  • Refills already shipped follow our standard return policy

  • Contact us at ecostickhelp@gmail.com to manage your subscription

11. Refill Program

Our refill cartridges are designed for multiple uses:

  • If a refill cartridge is defective, we'll replace it free of charge

  • Empty cartridges can be returned to us for recycling (contact us for details)

12. Contact Us

For any questions about returns or refunds:

  • Email: ecostickhelp@gmail.com

We're committed to making your Ecostick experience exceptional. If something isn't right, please give us the opportunity to fix it.